What We Offer
Your website is a working business asset, not a one-time project. It needs keeping up to date, monitored for issues, improved over time, and occasionally rescued when something breaks. Most businesses don't have someone on the team who can handle this reliably - and that's exactly what this service is for.
We provide ongoing website support and maintenance for businesses across a range of platforms - from bespoke builds to WordPress, Webflow and other CMS platforms. That means handling updates, fixing bugs, improving performance, adding content, managing hosting and domains, running security checks, and making the small but important improvements that add up over time.
This isn't a break-fix service - it's an ongoing support relationship. We get to know your website properly, understand your priorities, and keep things running so you can focus on the business rather than worrying about whether your website is working.
Key Benefits
A reliable point of contact who knows your website and how it works
Regular updates to plugins, platforms and dependencies
Security checks and prompt response to vulnerabilities
Bug fixes handled quickly without the overhead of briefing a new agency
Performance monitoring and improvements over time
Content updates, new pages and copy changes when needed
Hosting and domain management support
Clear communication - no technical jargon, no unexplained invoices
Our Process
Website Review
Audit your current website - platform, hosting, plugins, performance, security and any outstanding issues.
Priority Issues
Address any immediate problems first - security gaps, broken functionality, outdated dependencies.
Ongoing Support Plan
Agree on the scope of ongoing support - what's covered, response times and how requests are handled.
Regular Maintenance
Monthly updates, checks and improvements as part of a structured maintenance routine.
Responsive Support
Handle ad-hoc requests, bugs and changes as they arise - promptly and without unnecessary back-and-forth.
Reporting
Regular updates on what's been done, what's been improved, and any recommendations going forward.
Case Studies
See how we've helped our clients achieve their goals with this service.
Rescue and Ongoing Support for an E-commerce Site
An e-commerce retailer contacted us after their previous developer had left a WordPress site in poor shape - outdated plugins with known vulnerabilities, a checkout process that broke on mobile, and no SSL on several pages. We completed an urgent audit, addressed all critical issues within the first week, and moved into a monthly maintenance arrangement.
Results:
Security vulnerabilities resolved. Mobile checkout conversion improved by 35%. Site has had zero critical downtime in 14 months of ongoing support.
Website Performance Improvement for a Professional Services Firm
A consultancy firm's website was loading slowly - scoring poorly on Core Web Vitals and seeing high bounce rates on mobile. We audited the site, optimised images, consolidated scripts, improved caching and cleaned up legacy code left by several different developers over the years.
Results:
Page speed score improved from 41 to 87 on mobile. Bounce rate dropped 28% in the following quarter.
What Our Clients Say
We'd been with the same agency for years but things kept breaking and it took weeks to get anything fixed. Hyrdle took over our site and within the first month sorted out issues that had been outstanding for over a year.
Joanna Prescott
Marketing Manager, Prescott Brands
Having someone who actually knows our website and can make changes quickly has made a huge difference. No more waiting for a developer who doesn't know our setup.
David Hartley
Founder, Hartley Advisory
The website was slow, some pages weren't loading correctly on mobile, and our contact form had stopped working. All three sorted within a week. That's what good website support looks like.
Emma Blackwood
Director, Blackwood Creative
Frequently Asked Questions
What platforms do you support?
We work with WordPress, Webflow, Next.js, and bespoke-built websites. If you're not sure whether your platform is covered, get in touch and we'll tell you honestly.
How quickly do you respond when something breaks?
For critical issues - site down, forms not working, security incidents - we aim to respond same day. For standard requests and updates, typically within 48 hours. Response times are agreed as part of your support arrangement.
What's included in regular maintenance?
Plugin and platform updates, security checks, uptime monitoring, performance checks, broken link scanning, and a review of any outstanding issues. The specific scope depends on your plan.
Can you take over a website that someone else built?
Yes. We take over from other agencies and freelancers regularly. We'll start with a thorough audit to understand what we're working with, fix any immediate issues, and then move into ongoing support.
Do you handle hosting and domain management?
Yes. We can manage your hosting environment, renewals, DNS changes, SSL certificates and domain transfers. We recommend platforms and setups that suit your needs rather than locking you into anything specific.
Can you make design or content changes, not just technical fixes?
Yes. Content updates, new pages, copy changes, image swaps, layout improvements - all of these are part of what we handle. We treat your website as a living thing that needs regular attention, not a static document.
Related Services
Software & Web Development
Need something bigger built? We handle full website and web app development too.
Technology & AI Consultancy
Integrate smarter technology and automation into your digital presence.
Founder & Strategic Advisory
Strategic support across your broader digital and business systems.