What We Offer
Most founders build a business and then find themselves running one. Day-to-day operations, admin, client coordination, supplier management, team scheduling - all of it piles up and starts consuming the time and headspace that should be going into growth and delivery. That's where we come in.
Our operations and business support service is led by Abbie Shone. Abbie works directly with founders and small teams to improve how the business runs - taking on operational tasks, improving processes, and making sure things don't fall through the cracks. This is real, practical support, not advice from a distance.
Whether you need someone to own a specific operational function, improve a process that keeps breaking, handle inbox and communication management, or simply have a reliable pair of hands keeping things moving - this service is designed to give you back time and reduce operational drag.
Key Benefits
Free up founder time by owning operational tasks directly
Improve processes that are slow, manual or error-prone
Ensure client and supplier communications are handled consistently
Reduce the risk of things being dropped as the team grows
Get clear documentation of how the business actually operates
Support during busy periods, launches or team transitions
Build operational foundations that make it easier to bring on staff later
A consistent point of contact who understands your business
Our Process
Operational Review
Understand how the business currently runs - what works, what doesn't, and where time is being lost.
Priority Setting
Agree on which operational areas to tackle first based on impact and urgency.
Process Improvement
Map, simplify and document key processes so they run reliably without constant founder involvement.
Ongoing Support
Take ownership of agreed operational tasks and functions on a recurring basis.
Reporting & Visibility
Keep you informed on what's running, what's been improved, and what needs attention.
Transition & Handover
When the time comes to bring things in-house, ensure a clean handover with full documentation.
Case Studies
See how we've helped our clients achieve their goals with this service.
Operations Overhaul for a Growing Consultancy
A two-person consultancy had grown quickly but the operational foundations hadn't kept pace. Client onboarding was inconsistent, supplier invoices were getting missed, and the founders were spending hours each week on admin. We mapped every operational process, documented what good looked like, and took over the recurring admin functions.
Results:
Founders reclaimed approximately 10 hours per week. Zero missed invoices in the following quarter. Onboarding time halved.
Supporting a Business Through a Rapid Hiring Phase
A founder was bringing on four new team members over two months while simultaneously managing a full client roster. We took on the operational coordination of onboarding, tool setup, documentation and communication management so the founder could stay focused on clients and the new hires.
Results:
All four team members onboarded without operational disruption. Client delivery maintained throughout the growth period.
What Our Clients Say
Abbie took over our operational admin and client coordination within the first week and I immediately stopped worrying about whether things were falling through the gaps. It was transformative for how I worked.
Claire Donovan
Founder, Donovan Advisory
We were growing quickly and the operations were not keeping up. Abbie helped us map out all the broken processes, fix them, and document everything so our new team members could hit the ground running.
Marcus Webb
Managing Director, Webb Group
Frequently Asked Questions
What kinds of operational tasks can you take on?
A wide range - inbox and communication management, scheduling and diary coordination, client onboarding and follow-up, supplier liaison, documentation and process writing, team coordination, basic project management, and general business admin. If it's keeping you from more important work, it's worth discussing.
Is this a virtual assistant service?
No. This is a more senior, strategic form of operational support. We don't just complete tasks - we look at how the business runs, identify what needs to change, and take ownership of outcomes. Think of it as having an experienced operations manager working with you, rather than someone completing a task list.
How do you get up to speed on our business quickly?
We start with a structured onboarding - understanding your tools, your clients, your team, your processes and your priorities. Abbie focuses on getting operationally useful fast, not spending weeks in discovery. Most clients see real impact within the first two weeks.
We're a small team of two or three. Is this relevant for us?
Yes, often more so than for larger businesses. When the team is small, operational drag hits harder. Time a founder spends on admin is time not spent on revenue, product or clients. We work with very small teams and founders at the earliest stages.
What tools do you work with?
We're comfortable across a wide range of tools - Notion, Google Workspace, Slack, Asana, HubSpot, Monday, Trello, Xero and others. We adapt to what you already use rather than asking you to change your stack.
Can you help us set up operations from scratch for a new business?
Yes. This is something we do regularly - helping new businesses or recently formalised operations set up the right tools, processes, documentation and workflows from the start, rather than inheriting a mess later.
Related Services
Payroll & Administrative Support
Payroll coordination, contractor admin and back-office support.
Founder & Strategic Advisory
Strategic support alongside day-to-day operational delivery.
Technology & AI Consultancy
Automate and improve the operational processes we identify together.